Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bystellix@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bystellix@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bystellix@outlook.com.

Refund policy

We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be unused, unworn, in perfect condition, in its original packaging and including all accessories, labels and protective films. You must also provide the order number or proof of purchase. To start a return, you must contact us at bystellix@outlook.com. Returns sent back to us without prior authorization will not be accepted. Customers are responsible for return shipping costs unless otherwise required by local law. The appropriate return address will be provided depending on your location once your request is approved.

Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item. We may request photos or videos to evaluate the issue. Claims that do not include the required evidence may be rejected.

Certain items cannot be returned, including customized or personalized items, items purchased with discounts or promotions, gift cards, items showing signs of wear, misuse or modification, items without original packaging, or any item for which a return is requested after the 15-day period.

For exchanges, the fastest method is to return the item under this policy and place a new order once the return is accepted.

If your order is delivered within the European Union, you are entitled to a 14-day withdrawal period in accordance with EU consumer law. This applies only if the item is unused, in original condition, not personalized, and you notify us within 14 days of delivery.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, you will be refunded to your original payment method within 10 business days. If more than 15 business days have passed since the refund approval, please contact us at bystellix@outlook.com.

We offer a 90-day limited warranty that applies only to clear and verifiable manufacturing defects. The warranty does not cover wear and tear, accidental damage, misuse, moisture, impacts, discoloration, deformation, improper storage, contact with chemicals, or any damage resulting from normal use. To qualify, you must provide photos or videos showing the defect, a description of the issue, and the order number. Items that show scratches, dents, bending, discoloration, attempted repairs or modifications, or exposure to moisture or chemicals are not covered. Under this warranty, only replacements are provided; refunds are not issued. This warranty applies only to the extent permitted by applicable law in the customer’s country, and where local law grants additional mandatory rights, those rights will apply.

This policy applies worldwide except where local laws require specific conditions. In case of conflict, local consumer protection laws prevail.